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Returns

At Rouse Home, we sincerely hope you’re happy with each and every purchase. If not, we’d love to make things right by returning or exchanging an eligible item quickly and easily.

You may return your order within 5 days of your receipt of merchandise for a refund of the purchase price less shipping costs and a 20% restocking fee on full retail price before any discounts. Shipping and handling charges are non-refundable. The outbound and return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. Note that all returns must be in new condition and in the original packaging. Taxes charged are refunded in accordance with state and local laws. Please allow up to 5 business days for your refund to be credited to your account. It is required that all refund requests be submitted in writing via email. To request a refund, email us at customercare@rousehome.com and we will assist you promptly. Please see below for return exceptions.

Returns Exceptions
We are unable to accept returns for:
• Products that are clearly marked non-returnable on the Product Detail Page
• Products that have been assembled or installed
• Products without original packaging or not in their original condition
• Custom orders, including those that are made-to-order or customized to your specifications
• Open-box or clearance items

Cancellations
Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please email us at customercare@rousehome.com and we will attempt to stop or modify the order. Once an item has shipped, cancellation is not possible. The order can then be canceled for a refund of the purchase price less shipping costs and a 20% restocking fee on full retail price before any discounts. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.

Custom and Upholstery Orders
Custom and upholstery items are made to order especially for you and may only be canceled or changed within 24 hours of submitting the order. We do not accept returns on these items. After 24 hours, custom orders are non-refundable.

Final Sale
Final sale items are not eligible for return or exchange.

Original Shipping Costs
Original shipping costs are not refundable.

How to Initiate a Return
If you would like to return an item that you have received in the last 5 business days, you will need to request a Return Authorization (RA) by emailing us at customercare@rousehome.com. Once your return request has been authorized you will be given instructions on how to return your item back to our warehouse. Return authorizations expire 10 days after they are issued so please initiate shipment within this timeframe.

Damages

Damages to the merchandise while in transit or defects in manufacturing are rare, but occasionally they do occur. IT IS REQUIRED TO FULLY INSPECT YOUR ORDER AT THE TIME OF DELIVERY AND RECORD THE DAMAGE OR DEFECT ON THE DELIVERY PAPERWORK.

It is required that your delivery be refused in the event there is a damage or defect to your item. Returns will not be accepted for damaged or defective items that have been accepted, delivered and/or installed. Replacements will not be issued for damaged or defective items that have been accepted, delivered and/or installed.

If you refuse your delivery due to damage or manufacturing defect, the following will be required in order for a replacement be issued:

• Photos of the damaged or defective item
• Photos of packaging
• Photos of identifying labels on the packaging
• Notation of the damage or defect on the carrier’s delivery documentation
• Photo of the carrier document with damage/defect noted

The damaged item will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece, so that we can determine how to resolve the issue. We ask that you please call our Customer Care team at 888-339-1453, or email us at customercare@rousehome.com, if there are any issues at all with your furniture delivery. We’ll assist you promptly.

Cancellations
An order may be cancelled as long as the request is made within 24 hours of your purchase. Please email us at customercare@rousehome.com. We regret that we are not able to cancel orders for in-stock merchandise once they are in transit to our fulfillment center.

Warranties
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.

Rouse Home and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Rouse Home, damages resulting from use of or reliance on the information present, even if Rouse Home or its suppliers have been advised of the possibility of such damages.

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