FREE SHIPPING ON SELECT ITEMS
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Shipping

Rouse Home can ship to street addresses in the continental U.S. Custom shipping quotes are available for deliveries to Alaska, Hawaii and Canada. Please contact us for more information.

Because most of our products are shipped via FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses. Rouse Home does not ship to U.S. Territories, including Puerto Rico and Guam.

If you have any questions or concerns about how shipping and handling fees are calculated on your order, our Customer Care team will be happy to assist you. Please feel free to contact us at customercare@rousehome.com or call us at 888-339-1453. We are available to assist you Monday through Friday from 9am to 5pm (EST).

 

SHIPPING RATES

Standard Delivery
Most items on Rouse Home ship at no additional cost and are noted as “Free Shipping” on their product detail page. Standard Delivery offers doorstep delivery of your order in its original packaging. Keep in mind if you live in an apartment or condominium complex, this delivery option will only deliver your items as far as the front entrance of your building. This service level does not include delivery inside your home, unpacking and/or assembly. If you require additional service with the delivery of your purchase, we suggest choosing our White Glove Delivery Service option.

White Glove Delivery – $199 (one item). $100 for each additional White Glove Delivery eligible item. 
Our premium White Glove Delivery service includes a scheduled appointment from one of our certified white glove delivery teams, placement of the item into your room of choice, light assembly (for instance, attach legs or insert hardware), and disposal of the packaging materials. Our White Glove Delivery Service teams are not bonded or insured for any wall mounting, structural modifications or electrical work.

Freight Fees 
If your order does not qualify for free shipping, any associated shipping costs will be listed in cart.

Rescheduling
We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. Additional fees will incur if you reschedule less than 48 hours prior to delivery, if no one is home when the delivery team arrives, or if you change your delivery address after an item ships. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.


Things to Know about White Glove Delivery

  • Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment. Items will not be delivered without an appointment.
  • Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
  • Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.
  • The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
  • If you’ve purchased multiple items shipping via White Glove Delivery, you may have multiple delivery appointments with different delivery companies. We work with several delivery companies, depending on the type of product and where it’s located.
  • Please contact us at 888-339-1453 if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.

 

Additional Shipping Charges
Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Artwork, lighting, glass and delicate items may need to be securely carted and packaged, and glass lampshades may require special handling fees. Any additional shipping charge above our standard shipping cost is noted on the product page as a “delivery surcharge”.

Any changes to the shipping address after an item has shipped or missed delivery appointments will incur additional charges.

Multiple Shipments
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).

Shipping Time Frames
Estimated ship times are located on each product page and indicate when an item ships from the warehouse. Due to the custom nature of many of our items, delivery lead times will vary. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at customercare@rousehome.com.

International Shipping
We are happy to ship orders internationally. Please contact us for more information and for a shipping quote before placing your order. Please note that our typical international delivery is to the nearest port of entry and the customer is responsible for customs and duties. The recipient will be responsible for these charges that are customarily collected at time of delivery. Alternative arrangements can be made in certain instances.

Tracking Your Order
Tracking information will be emailed to you once your order has shipped. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on the carrier’s website.

Damages

Damages to the merchandise while in transit or defects in manufacturing are rare, but occasionally they do occur. IT IS REQUIRED TO FULLY INSPECT YOUR ORDER AT THE TIME OF DELIVERY AND RECORD THE DAMAGE OR DEFECT ON THE DELIVERY PAPERWORK. 

It is required that your delivery be refused in the event there is a damage or defect to your item. Returns will not be accepted for damaged or defective items that have been accepted, delivered and/or installed. Replacements will not be issued for damaged or defective items that have been accepted, delivered and/or installed.

If you refuse your delivery due to damage or manufacturing defect, the following will be required in order for a replacement be issued:

  • Photos of the damaged or defective item
  • Photos of packaging
  • Photos of identifying labels on the packaging
  • Notation of the damage or defect on the carrier’s delivery documentation
  • Photo of the carrier document with damage/defect noted

The damaged item will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece, so that we can determine how to resolve the issue to your satisfaction. We ask that you please call our Customer Care team at 888-339-1453, or email us at customercare@rousehome.com, if there are any issues at all with your furniture delivery. We’ll assist you promptly.

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